Pay: $60,000 – $100,000 a year Location: Remote (U.S. – Must be in PST or Central Time Zone; ET/CT strongly preferred) Full Time
Job Description:
Nestmed is fixing healthcare documentation with an AI platform that gives clinicians their time back. In just one year, we’ve grown to support tens of thousands of clinicians and over a million patient visits, partnering with 60+ home health agencies—including 7 of the top 10 enterprises in the U.S.
Backed by the founders of PayPal and Plaid, and built by a founding team from Stanford, YC, Google, and Meta, we’re creating the essential infrastructure for the $500B home healthcare industry.
We’re hiring a Customer Support Specialist to be the voice of our users and the frontline hero for clinicians, staff, and admins who rely on Nestmed every day.
What You’ll Do:
- Be the first point of contact via Zendesk (email, chat, tickets, and phone) for clinicians and agency staff.
- Quickly troubleshoot issues, escalate bugs to product/engineering, and own resolutions end-to-end.
- Triage, categorize, and prioritize tickets to keep our response times fast and clear.
- Turn user feedback into clear, actionable insights that directly improve the product.
- Partner tightly with Customer Success to deliver a seamless, proactive support experience.
What You Bring:
- 3+ years in customer support or client-facing roles (healthtech or healthcare SaaS strongly preferred).
- Hands-on experience with Zendesk.
- Solid grasp of clinical workflows, home health, or EHR/EMR systems (intake, charting, QA experience is a big plus).
- Exceptional written and verbal communication—able to explain technical concepts simply and kindly.
- Highly organized, proactive, and comfortable in a fast-moving startup environment.
Bonus Points:
- Knowledge of HIPAA, PHI security, and healthcare compliance.
- Experience supporting AI or voice-based products.
- Located in ET or CT time zone.
Compensation & Benefits:
- $60,000 – $100,000 base salary.
- Comprehensive health, dental, and vision insurance.
- Early-stage equity with real upside.
- Fully remote + collaborative, mission-driven culture.
Why Join Nestmed?
- Huge ownership and impact at an early-stage company.
- Work directly with product and engineering to shape the future of the platform.
- Help clinicians spend less time on paperwork and more time with patients.
Don’t meet every requirement? Apply anyway—we’d love to hear from you!
Interview Process:
- Initial phone screen
- Hiring manager call
- Take-home assessment
- Final round + virtual team meet & greet