Pay: 6000 AED + Free visa sponsorship
Location: Dubai, UAE
Job Type: Full-Time
About BlackStone eIT
BlackStone eIT is a fast-growing technology company dedicated to delivering advanced digital solutions across diverse industries. We’re focused on providing seamless IT operations, empowering teams, and delivering high-quality support to employees and clients. Joining our team means being part of a collaborative, forward-thinking environment where technology and innovation drive success.
Job Description
We’re seeking a proactive and skilled IT Support Specialist to handle day-to-day technical issues and ensure smooth IT operations across the organization. In this role, you’ll be the first point of contact for employees and clients facing hardware, software, and network challenges—helping maintain operational efficiency and a reliable technology environment.
You will play a key role in system troubleshooting, device setup, IT documentation, training, and process improvement initiatives.
What You’ll Do
- Provide first-line support for hardware, software, and network-related issues.
- Troubleshoot and resolve IT incidents promptly to minimize downtime.
- Log and document all support requests, resolutions, and follow-ups in the ticketing system.
- Install, configure, and maintain computers, printers, and other peripherals.
- Deliver user training on systems, software applications, and IT best practices.
- Collaborate with the IT team to improve systems and internal workflows.
- Stay updated on new technologies and support methodologies.
- Support IT projects and organizational initiatives as needed.
What You Bring
Required Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 1–2 years of experience in IT support or help desk roles.
- Strong understanding of PC hardware, software applications, and networking fundamentals.
- Excellent troubleshooting and analytical skills.
- Strong written and verbal communication abilities.
- Experience using IT support ticketing systems.
- Ability to work under pressure and meet deadlines.
- Customer-oriented mindset with strong problem-solving abilities.
Bonus Points
- Experience in fast-paced technical environments.
- Familiarity with IT process optimization or ITIL practices.
Compensation & Benefits
- Paid Time Off
- UAE standard employment benefits
- Performance bonus
- Training & development opportunities
- Free visa sponsorship
Why Join BlackStone eIT?
- Work with a highly collaborative and innovative technical team.
- Gain hands-on experience supporting diverse technologies.
- Build your career in a growing company with continuous learning opportunities.
- Contribute directly to improving IT operations across the organization.